FAQ

Frequently asked Questions

General issues

What kind of polyurethane do you use?

Our company is engaged in the production of injection molded polyurethane. Only imported raw materials are used.

Do you sell raw materials?

No, we do not sell raw materials for the production of polyurethane products, only finished goods.

How to contact a consultant?

You can contact our manager on the website through an online consultant by filling out an application form or email export@s-suspension.com.

How can you buy your products?

For residents of other regions, first of all, it is worth checking if there are any our representatives in your region. If there are no representatives in your region, or the product you need is not in stock, then the order can be placed through our website.

How to become your representative?

To become our representative, you need to send us a request by filling out the Questionnaire. After the request is considered, a letter with the terms of cooperation will be sent in response.

I have not found the answer to the question that interests me.

Contact us in any way convenient for you and ask your question, we will definitely answer you.

Choosing auto parts

What is an OEM number?

An OEM number is a unique original equipment manufacturer’s part number. It is assigned by the manufacturer to the part.

I KNOW the OEM numbers of the parts I need, how can I find the parts I need on the website?

If you know the OEM number (part number according to the manufacturer’s catalog) of the part you need, then you can find it on the website by using the search at the top of the page. Search by number is performed without regard to separator characters. Please note that OE bushings only complete with a lever do not have their own OEM number. For such a case, we indicate in the OEM applicability the arm number by adding the letters SB (from silent block). Thus, 2 and 3 parts can go with one OEM number (example: 1-20-935 set of 4 parts), depending on the number of silent blocks installed in the lever or hub. The same applies to spacers (gaskets) for springs, since the spacers we produce are often not provided by the original design and do not have an original number (OEM). For these, we indicate OEM springs.

I DO NOT KNOW the OEM numbers of the parts I need, how can I find spare parts for my car on the website?

You can use the search by body number or VIN-number or selection by size. If you doubt the correctness of the selection or want to clarify the number of spare parts required for your car, we recommend that you consult with the employees of the service center, where your car will be repaired, or contact our consultant and inform him of the car brand, year of manufacture and body number, or VIN number of the vehicle. The manager will tell you exactly what parts are needed.

What does the marking in the CV joint boot cards “PU54 / M71 / orange” and “PU54 / E72 / red” mean?

Since the beginning of 2019, Polyurethan LLC has begun the production of anthers of 2 types: for use in mild climates and for use in regions where winter temperatures drop below 40˚С. Choose anthers “PU54 / M71 / orange” if you operate the car in conditions where winter temperatures are not lower than -20˚С. These orange colored anthers are highly resistant to abrasion and tearing and will last longer in dusty and dirty conditions. They will show themselves well in the conditions of the autumn-winter thaw, on wet and muddy roads in the southern regions. They are also resistant to chemicals that are sprinkled on roads in winter. Choose anthers “PU54 / E72 / red” if you operate the car in a long frosty winter and low temperatures below -40 -С. These red anthers are highly frost-resistant. They are also resistant to chemical reagents. We give a 1 year warranty for all anthers.

I know what I need. How can I find the part I need on the website?

In order to find the auto part you need, you can use the search by article, OEM number, part name or car model at the top of the site. To make it easier to understand where this part is installed, clicking on the photo of the part opens a diagram of its location in the car.

Why are there no complete sets of parts for my car on the website?

The composition of the complete set for the car is influenced by many parameters: model, year of manufacture, type of lever and much more. Therefore, it is impossible to post all the equipment options for each car on the website. The exception is complete sets of parts for domestic cars. You can create your own kit using the original auto catalogs. The search results are for guidance only and require specifying the quantity and selection of parts with the same applicability from several versions. If you have doubts about the correctness of the selection, please contact our specialists for verification. To check, you need full vehicle data: make, model, year of manufacture, VIN or body number.

I cannot find the part I need on the site.

If you have not found this spare part on the website, then it is quite possible that we do not produce it yet. You can send us an application for the production of this part, where you must indicate the brand of the car, year of manufacture, VIN or body number, as well as the name of the part and, if possible, its OEM number. When deciding to launch a new part into production, we consider such factors as the prevalence of this part, the demand for it in the market, as well as the degree of complexity of its manufacture.

How do I know if a given part fits my car?

In the field under each part there is a description of the part – its name, OEM number, car make, body and years of production of the cars on which this part was installed. In any case, if you have any doubts, before purchasing, you can clarify the size of the product by sending a request to us by e-mail.

Design and characteristics

Interested in at what temperature (negative) the sleeves remain flexible, do not tan?

The material retains its properties down to -50° C. But in winter operating conditions, the recommendations are the same as for rubber: warming up the suspension after a long stay, driving at low speed, avoiding sudden impacts on the suspension parts for the first 15-20 minutes.

What is the difference between 1-06-1268 and 1-06-12681 – similar with a unit added to the article at the end?

The difference between the parts is in exactly how the inner metal sleeve is fixed in the silent block. In the first case, the inner sleeve is glued, in the second, the sleeve is pressed in.

Parts cost

The photo shows 2 parts, is the price for 1 or 2 items?

The retail price of a part is always quoted for 1 item. The unit (piece / set / pair / meter) is always indicated before the price. If the specified unit is a piece, then the price is for 1 piece. For the convenience of buyers recognizing some parts of a complex configuration, we will place 2 parts in the photo from different angles. In such cases, the price is still indicated per unit of goods, and does not depend on the quantity of goods shown in the photo. If the specified unit is a set, then the composition is indicated in the title or detailed description, and the photo shows the complete set.

Under what conditions can you get a discount on the purchase of your products?

You can see more detailed information on discounts on products on the page Discounts and Promotions

Will I get a discount on the purchase of a complete set of parts for my car?

Yes, when you buy a complete set of suspension parts for your car, you get a 10% discount on the total cost of all parts included in the kit. However, keep in mind that the discount is provided automatically only for kits already formed on the site, which have their own article and are sold as a separate product. If the kit does not have its own SKU and is made up of items added separately to the cart, then the grounds for granting a discount require verification, regardless of whether the kit was formed by you yourself or on the advice of our consultant. When placing an order, indicate in the comments that you are applying for this type of discount, and after checking, if the kit is really complete, the cost of the order will be recalculated in accordance with the discount provided, which the manager will definitely inform you about when confirming the order.

Order payment

I ordered parts, what should I do now?

In case of correct ordering, an automatic confirmation of the accepted order will be sent to your email address. After that, you will need to pay both the cost of the goods and the cost of its delivery.

I want to change the form of payment, tell me how to do it?

If you want to change the form of payment, or make any other changes to an already placed order, you can write to us with a request to make changes, be sure to indicate the order number, or place a new order.

I paid for the order and delivery. When will I get my purchase?

We send the goods as soon as we receive confirmation from the bank that you have paid for the goods.

I have not received a confirmation of acceptance of the order.

Make sure to fill in your email address correctly. To do this, you need to enter the site under your name and password and check the correctness of filling out your questionnaire.

I can’t find a link to pay for the order.

If you did not pay for the order immediately during checkout, the link to payment can be found in your personal account.

I received an order confirmation, but it does not indicate the amount to be paid for delivery.

Shipping costs are calculated automatically during checkout. For some addresses or oversized items, shipping costs may not be calculated immediately and will require specialist assistance. After automatic confirmation of the order, wait for our employee to contact you and confirm the possibility of delivery by the specified method and agree on the cost with you. The goods can be sent only after prepayment and receipt of money on our account for the goods and delivery services in full.

Delivery of ordered and paid goods

How are the parts I ordered delivered?

An up-to-date list of possible delivery options will be offered during checkout. We try to optimize the method of delivery of our products to the buyer in terms of delivery time and cost. In this case, we proceed from the information we have, not only about the cost, but also about the speed of delivery and the quality of work of each transport company with which we work. We try to take into account the wishes of our customers when choosing a transport company, but we reserve the right to change the delivery method in order to reduce the money and time costs of our customers.

How to determine the delivery method?

When choosing a delivery method for your order, you need to focus on those transport companies from the proposed list that deliver goods to your city. On the website of all transport companies, you can familiarize yourself with the price list or calculate the cost of delivery on a calculator, if available. When calculating the cost of delivery, you need to take into account the weight of the item, its volume. If you are at a loss with the choice, just select the item “I don’t know, I need help with the choice”.

Warranty and Returns

Your part did not fit me / I made a mistake when ordering, and I want to return the product.

For return and replacement under warranty, please contact the place of purchase. Please see the return policy applicable to purchases in our stores as well as the online store. Any return of parts to our address is SUBJECT TO PRIOR AGREEMENT.